by The Senior Spa Therapist at Miraval The Red Sea plays a dual role as an experienced spa professional and team mentor. This position is responsible for delivering high-quality, personalized treatments that promote physical relaxation, mental clarity, and overall well-being, while upholding the highest standards of safety, service, and mindfulness.
In addition to guest treatments, the Senior Spa Therapist supports the leadership team in maintaining daily operations, mentoring junior team members, and enhancing the guest journey from arrival to departure. This role ensures that the Life in Balance Spa is a sanctuary of excellence, care, and transformation.
Key Responsibilities:
Guest Experience & Expert Treatments:
- Provide a wide range of advanced spa treatments—including massage therapies, facials, and body rituals—with professionalism and presence.
- Conduct detailed pre-treatment consultations and adapt services to individual guest needs, preferences, and contraindications.
- Integrate mindful techniques, such as breathwork or guided awareness, when appropriate to enhance the guest’s experience.
- Deliver aftercare guidance and support guests with recommendations for further wellness experiences and at-home routines.
- Ensure every treatment is personalized, intentional, and aligned with Miraval’s holistic approach to well-being.
Mentorship, Training & Team Support:
- Guide and mentor junior therapists, providing hands-on training, ongoing feedback, and performance evaluations.
- Assist with onboarding and skills development, ensuring all team members meet Miraval’s service and technical standards.
- Lead internal trainings in techniques, product knowledge, spa rituals, retail and mindfulness-based guest engagement.
- Promote a culture of continuous improvement, learning, and mutual support.
Spa Safety & Facility Standards:
- Ensure that all treatments are performed safely, with full adherence to spa protocols, professional standards, and guest health considerations.
- Conduct regular room setup inspections to confirm all equipment, linens, and supplies are clean, sanitized, stocked, and in excellent condition.
- Report any safety concerns or maintenance needs promptly to Spa Leadership or Engineering/HK team.
- Support enforcement of safe and respectful use of spa facilities including thermal areas, relaxation lounges, and hydrotherapy amenities.
- Stay current with sanitation guidelines, product usage protocols, and Saudi Arabia’s wellness and hospitality regulations.
- Ensure proper handling and storage of products and tools in line with international hygiene standards.
Operational Oversight & Leadership:
- Oversee daily readiness of spa treatment areas, supporting operational flow and maintaining serene, organized spaces.
- Assist the Spa Manager in monitoring product inventory, usage levels, and equipment functionality.
- Manage therapist schedules and daily service flow, adjusting to meet business levels and guest needs.
- Ensure all records, guest notes, and spa documentation are completed accurately and on time.
- Liaise with wellness and front office teams to coordinate spa packages, workshops, and personalized itineraries.
Program Development & Spa Innovation:
- Contribute ideas and feedback to evolve the spa menu, integrating emerging wellness trends and global spa innovations.
- Partner with well-being teams to create tailored wellness journeys that include spa, fitness, and mindfulness sessions.
- Support the development of seasonal rituals, immersive experiences, and exclusive spa activations.
Guest Relations & Service Excellence:
- Build meaningful connections with guests, providing consistent care, presence, and attention throughout their spa journey.
- Offer emotional support and guidance when appropriate, ensuring guests feel comfortable, seen, and respected.
- Handle guest feedback with professionalism and a solutions-oriented mindset.
- Represent Miraval’s values through every interaction, creating memorable and impactful guest experiences.
